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Frequently Asked Questions

SHIPPING

Do you ship internationally?

It seems like my international shipping cost is more expensive than I thought, is there a cheaper way to get my international shipment?

Do you ship to Canada easily?

FEATURES and NEW IDEAS

Are your bottle pockets insulated in any of your bags?

I have some ideas that I think would make your products better. Can I send them to you?

Have you ever thought about adding a Diaper Vest® for new moms?

OTHER WEBSITES OR IMAGES WITH YOUR PRODUCTS THAT SEEM DIFFERENT

I see that there are some bags online with collegiate logos, and I'd like a team that I can't find. Can I get one of those custom made?

I was on another website and saw images and descriptions of your products that are different that the ones shown on your website, how do I know which one is correct?

LOST PARTS / REPAIR and MAINTENANCE

I spilled something inside my bag, can I wash it?

I lost one of the buckles on the base of my diaper bag (Messenger, Classic, or Courier). Can I buy replacements?

SAFETY QUESTIONS

Do your bags contain PVC, phthalates, or any other harmful products?

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