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Frequently Asked Questions

SHIPPING

Do you ship internationally?

It seems like my international shipping cost is more expensive than I thought, is there a cheaper way to get my international shipment?

Do you ship to Canada easily?

FEATURES and NEW IDEAS

I am interested in the Backpack Diaper Bag - Professional White, but I am concerned it will get dirty due to the color. Can these bags be easily wiped down or if they get scuffed up?

Are your bottle pockets insulated in any of your bags?

I have some ideas that I think would make your products better. Can I send them to you?

Have you ever thought about adding a Diaper Vest® for new moms?

OTHER WEBSITES OR IMAGES WITH YOUR PRODUCTS THAT SEEM DIFFERENT

I see that there are some bags online with collegiate logos, and I'd like a team that I can't find. Can I get one of those custom made?

I was on another website and saw images and descriptions of your products that are different that the ones shown on your website, how do I know which one is correct?

LOST PARTS / REPAIR and MAINTENANCE

I spilled something inside my bag, can I wash it?

I lost one of the buckles on the base of my diaper bag (Messenger, Classic, or Courier). Can I buy replacements?

SAFETY QUESTIONS

Do your bags contain PVC, phthalates, or any other harmful products?

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